Frequently asked questions

Find quick solutions to your queries from product details, to returns and exchanges.

Can I exchange for a different style or product?

You can only exchange sizes through our website. If you want a different style or product (of equal or lesser value), please contact our customer service team and they’ll assist with a manual return and new order.
Can I exchange for a different style or product?

You can only exchange sizes through our website. If you want a different style or product (of equal or lesser value), please contact our customer service team and they’ll assist with a manual return and new order.
Do you offer gift wrapping? Can I include a gift note?

We don't offer special gift wrapping, but each order comes packed in our custom-made boxes.
When is my payment captured?

Payment is captured at the time your order is placed. If you need to cancel your order, contact us as soon as possible. If it hasn't shipped yet, we'll issue a full refund.
When does my order ship?

Orders are usually shipped within 48 hours on business days.

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